Shipping policy

At elvae, we are committed to delivering your Ayurvedic hair care essentials in a safe, timely, and eco-friendly manner. Please review our shipping policy below to understand how your orders are processed and shipped across India.

Processing Time

Order Processing: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
Dispatch Notification: Once your order is dispatched, you will receive a tracking link via email and WhatsApp/SMS.

Shipping Rates & Delivery Estimates

We ship to all serviceable pincodes across India via reputed courier partners.

Shipping Option	Order Value	Estimated Delivery Time	Shipping Fee
Standard Delivery	Below ₹499	3 – 7 Business Days	₹50
Free Delivery	₹499 and above	3 – 7 Business Days	FREE
Express Shipping	All Orders	2 – 4 Business Days	₹99

Note: Delivery times are estimates and may vary slightly during peak sales seasons, extreme weather conditions, or local disruptions.

Order Tracking

Once your package leaves our warehouse, you will receive a tracking link via email/SMS. You can track your shipment directly using the link or by visiting our Track Order page.

Cash on Delivery (COD)

Cash on Delivery is available for selected pincodes across India.
A nominal COD handling fee of ₹40 applies to COD orders.
To avoid delay, please ensure your contact number and full address (including flat number, street, and landmark) are provided accurately at checkout.

Damaged or Missing Shipments

If your package arrives damaged or missing items, please inform us within 48 hours of delivery:

Take clear photos/videos of the outer package and damaged contents.
Email our support team at mukulsorathiya@gmail.com with your Order ID.

Contact Us

For any shipping-related inquiries or assistance with your order:

Email: mukulsorathiya@gmail.com
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Phone : +91- 78785 65667